ARVA Issues Voluntary Recall of NEO BT PRO Avalanche Beacons Over Safety Concerns

ARVA has announced a voluntary recall of its NEO BT PRO avalanche beacons due to a critical defect that could compromise user safety. The company identified an electrical component malfunction that may cause abnormal battery consumption, leading the device to unexpectedly restart. This issue disables the beacon’s critical transmission and search functions, which are essential in avalanche rescue situations.

In a statement, ARVA emphasized that the recall applies exclusively to the NEO BT PRO model and reassured customers that no accidents or injuries have been reported related to the defect. The company urged all NEO BT PRO owners to immediately stop using the device and follow the return instructions provided on its website or through local customer service channels.

“We understand the inconvenience this causes during peak winter season and sincerely apologize for the situation,” ARVA said in a public announcement. “Your safety is our top priority, and our teams are fully mobilized to resolve this issue quickly.”

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https://www.arva-equipment.com/en/Upon returning the affected devices, ARVA will inspect each unit at its manufacturing facility and, if necessary, repair or replace them. All shipping costs will be covered by ARVA to minimize the burden on customers.

The recall underscores ARVA’s commitment to safety, as the company draws on its 40 years of experience in designing avalanche safety equipment. “Together, we face this challenge with determination,” ARVA added, expressing its appreciation for users’ trust and cooperation.

Next Steps for Affected Customers

If you own a NEO BT PRO, ARVA advises the following:

1. Stop using the device immediately.
2. Visit ARVA’s website or contact local customer service for return procedures.
3. Send the device back for inspection and repairs.

ARVA has pledged to expedite the process to ensure users can safely return to the mountains with reliable equipment. For more information, customers can visit ARVA’s website or contact their nearest service center.

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